Customer Service Representative

3 weeks ago


Honolulu, Hawaii, United States Cigna Full time
Customer Service Representative

At Cigna, we're committed to delivering exceptional customer service to our patients. As a Customer Service Representative, you'll play a critical role in helping patients understand their pharmacy benefits and addressing their concerns with empathy and care.

Key Responsibilities:
  • Help patients navigate their pharmacy benefits and resolve issues in a timely and professional manner.
  • Use expert listening skills to address patient questions and concerns, and document all interactions.
  • Assist patients with prescription refills, scheduling shipments, and addressing billing questions.


What You'll Need:
  • High School Diploma/GED required
  • 1 year of relevant call center experience preferred
  • 1 year of previous medical insurance or pharmacy experience preferred
  • General PC knowledge, including Microsoft Office and Outlook
  • Excellent communication skills (verbal and written)
  • Empathetic and genuine customer service skills


What You'll Love About Working Here:
  • Fun, friendly, and unique culture
  • Choice of three unique medical plans
  • Prescription Drug, Dental, Vision, and Life Insurance
  • Employee Contributions for HRA and HSA accounts
  • 401(k) with Company Match
  • Paid Time Off and Paid Holidays
  • Tuition Assistance


As a Customer Service Representative at Cigna, you'll be part of a dedicated team that's passionate about delivering exceptional patient care. If you're a team player with excellent communication skills and a passion for helping others, we encourage you to apply.

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