Customer Service Representative
7 days ago
Metasys Technologies, Inc. is seeking a highly skilled Customer Service Representative to join our team in Honolulu, HI.
Job SummaryWe are looking for a customer-focused individual to provide exceptional phone support to our clients. As a Customer Service Representative, you will be responsible for resolving customer complaints, answering inquiries, and providing timely solutions to issues.
Key Responsibilities- Answer customer service calls in a professional and friendly manner.
- Input customer information into our computerized database.
- Work closely with the Service Scheduling Specialist to deliver high-quality service to our customers.
- Place orders for customers and provide timely resolution to complaints and inquiries.
- Know our various business systems and work effectively in a team environment.
- Good telephone skills and interactive skills.
- Excellent oral and written communication skills.
- Ability to resolve issues under our policies, processes, and internal controls.
- Acute attention to detail and ability to multitask effectively.
- Team player with flexibility to assist others when workload is high.
- Good PC skills and comfortable with MS Office applications.
High School Diploma/GED required.
Metasys Technologies, Inc. is an equal opportunity employer. We consider all applicants for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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