Customer Service Representative

12 hours ago


Honolulu, Hawaii, United States Alert Alarm and National Fire Protection (Alert Alarm) Full time
Job Title: Customer Care Representative

At Alert Alarm and National Fire Protection, we are seeking a highly skilled and customer-focused Customer Care Representative to join our team.

Job Summary:

The Customer Care Representative will serve as the primary point of contact for our customers, providing exceptional support and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Provide top-notch customer service via phone, email, and in-person interactions.
  • Resolve customer complaints and concerns in a fair and timely manner.
  • Process payments, update customer information, and answer billing questions.
  • Upsell and cross-sell our products and services to customers.
  • Collaborate with internal teams to resolve complex issues and improve customer satisfaction.

Requirements:

  • High school diploma or equivalent required.
  • 2+ years of customer service experience, preferably in a call center environment.
  • Excellent communication, problem-solving, and time management skills.
  • Ability to work in a fast-paced environment and meet productivity standards.

What We Offer:

  • Competitive hourly rate starting at $19/hour.
  • Full benefits package, including health, dental, and vision insurance.
  • 401(k) savings plan and paid time off.
  • Opportunities for growth and development within the company.

Equal Employment Opportunity:

Alert Alarm and National Fire Protection is an equal opportunity employer and prohibits discrimination and harassment of any kind.



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