Patient Service Center Representative II

4 weeks ago


Frisco, Texas, United States Conifer Revenue Cycle Solutions Full time
Job Summary

The Patient Service Center Representative II plays a critical role in creating a positive patient experience by accurately and efficiently handling day-to-day operations related to financial clearance and scheduling. This includes adherence to department policies and procedures, as well as a thorough understanding of assigned functions.

Key Responsibilities
  • Completes both scheduling and registration functions with patients during a single call, ensuring timely scheduling and accurate verification of patient demographic and insurance information.
  • Secures payment of patients' financial liability and performs collection efforts as needed.
  • Verifies orders are complete and matches scheduled procedures, including indexing and exporting physicians' orders to the correct account number.
  • Collects and verifies required patient demographic and financial data elements, determining patients' financial responsibility and securing pre-payment for future services.
  • Creates complete pre-registration accounts for upcoming inpatient/surgical admissions and completes all pre-certification requirements by obtaining authorization from insurers and/or healthcare facilities.
Requirements
  • High school diploma or equivalent required; two years of college or completion of a related medical certification program preferred.
  • Two plus years of customer service experience, with a focus on telephone and call center operations.
  • Pre-registration and/or scheduling experience a plus.
  • Strong written and verbal communication skills, with the ability to multitask in multiple systems simultaneously.
Benefits
  • Competitive hourly rate of $21.80, with opportunities for advancement and professional growth.
  • Comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
  • Paid time off, holidays, and a 401(k) plan with up to 6% employer match.


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