Patient Access Representative
3 weeks ago
At Baylor Scott & White Medical Center - Frisco, we are seeking a skilled Registration Specialist to join our team. As a key member of our Patient Access department, you will play a vital role in ensuring the smooth registration process for our patients.
Responsibilities:
- Enter and update patient demographic information in a timely and accurate manner.
- Register patients and process their paperwork efficiently.
- Collect upfront amounts due from patients in a courteous and professional manner.
- Escort paperwork and patients to the preoperative area as needed.
Requirements:
- High school graduate or equivalent.
- One-year previous experience preferred.
- Ability to operate office equipment required to fulfill job duties.
- Forty-five (45) wpm typing skills are required.
- Medical terminology and computer experience beneficial.
- Good communication and people skills are essential.
- Ability to multitask.
Additional Responsibilities:
- Obtain patient's insurance information and explain co-pay and deductibles.
- Process registration information courteously and efficiently.
- Distribute and explain hospital information, brochures, and forms.
- Ensure patient signatures are obtained and correct on consent and insurance forms.
- Support hospital and department policies, department director, and hospital Administration.
- Lend knowledge and assistance to other hospital departments, physician's offices, and co-workers.
- Work effectively with members of other departments and receive minimal complaints.
- Communicate effectively and express ideas clearly; actively listen and always follow appropriate communication channels.
- Provide direction and assistance to patients, family members, and co-workers in a courteous and positive manner.
- Know and adhere to hospital and departmental policies; adapt and cooperate with changes in assignments, procedures, and personnel.
- Maintain skills on equipment necessary to complete required responsibilities.
- Use supplies and equipment properly and economically and report necessary repairs promptly.
- Reflect professionalism in performing duty and knowledge of procedures necessary to produce the desired effect.
- Provide backup for the receptionist and radiology scheduler.
- Utilize Meditech to register patients to the facility, collect monies and view statistics as necessary.
- Notify supervisor/director of issues promptly.
- As assigned by Patient Access Services Manager.
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