Customer Service Representative
1 week ago
At Golden State Foods, we are seeking a highly skilled Customer Account Manager to join our team. As a Customer Account Manager, you will be responsible for enhancing customer relations with QCD customers and distribution centers by analyzing, defining, recommending, and implementing programs and projects to ensure high-quality customer service and rapid problem response and resolution.
Key Responsibilities:
Maintains strong relationships with QCD customers and distribution centers by utilizing technical expertise to investigate and analyze software, data, or other applications.
Utilizes business operations knowledge to determine causes and recommend solutions.
Establishes and maintains strong relationships with Starbucks and other QCD customers and distribution centers through formal and informal communication, site visits, meetings, and training to provide high-quality customer service and rapid problem response and resolution.
Leads projects to implement solutions/improvements for distribution center and customer success. Responsible for project planning and status reporting.
Actively consults with business management and user groups on operational processes and requirements to identify, recommend, and implement solutions/improvements. Ensures proper testing standards are met.
Provides support, training, and assistance for all systems to maximize the efficiency and productivity of the QCD Shared Services team.
Requirements:
Bachelor's degree from an accredited college or university.
1 to 3 years of relevant work experience.
Strong knowledge of customer service concepts and techniques, project management, consulting/problem solving, administrative skills, and PC word processing/spreadsheet software.
Ability to interpret customer service problems or anomalies and identify appropriate solutions, analyze and resolve complex problems, communicate and coordinate effectively with internal and external customers verbally and in writing, develop long-term relationships with customers, convey information in understandable terms at all levels of the organization and through proper channels, prepare and deliver presentations to management, customers, regulatory agencies, and other representatives of external organizations, work effectively in a general business environment with a focus on high levels of quality and customer service, travel via airplane and drive an automobile, and act in accordance with GSF's Values and Creed.
Leadership/Management Responsibility:
Leads project teams influencing and directing internal associates, customers, and vendors. Performs other related and assigned duties as necessary.
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