IT Support Specialist
20 hours ago
This is an exciting opportunity to join the University of Georgia as an IT Support Specialist. As a key member of our Enterprise Information Technology Services (EITS) team, you will provide technical assistance to faculty, staff, students, and external stakeholders on centrally supported services.
Responsibilities include troubleshooting technical issues, providing excellent customer service, and documenting customer interactions and technical issues. You will also collaborate with EITS service unit support staff to improve responsiveness to support issues and client satisfaction.
We are looking for a highly motivated and detail-oriented individual who is passionate about delivering exceptional customer service and technical support. If you have a strong background in IT and excellent communication skills, we encourage you to apply for this role.
Key Responsibilities- Provide technical assistance to users on centrally supported services
- Troubleshoot technical issues and escalate complex issues to senior IT staff
- Document customer interactions and technical issues
- Collaborate with EITS service unit support staff to improve responsiveness to support issues and client satisfaction
- Technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate
- Excellent communication and problem-solving skills
- Ability to work effectively in a team environment
As an IT Support Specialist at the University of Georgia, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service and technical support. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.
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