Account Support Specialist

2 weeks ago


El Paso, Texas, United States ENTREGA SYSTEMS GROUP, INC. Full time
Job Title: Account Support Specialist

Entrega Systems Group, Inc. is seeking a highly skilled Account Support Specialist to join our team. As a key member of our organization, you will provide consultative services to clients for custom and dynamic web-based software products.

Key Responsibilities:

  • Use independent judgment and expertise to provide strategic guidance and problem-solving to dealer stakeholders.
  • Provide proactive and consultative experiences with customers to generate and/or gather onboarding and setup information.
  • Establish and maintain a good working relationship with project partners, internal team members, and clients.
  • Review, troubleshoot, and resolve issues with performance for clients; escalate when appropriate.
  • Provide client feedback to Lead and Manager to assist in establishing best practices and support knowledge base.
  • Timely and accurate documentation of all Dealer interactions, feedback, actions taken, and next steps needed.

Requirements:

  • Capable of managing multiple tasks and projects simultaneously.
  • Comfortability working under pressure or strict deadlines.
  • Demonstrated ability to solve problems and formulate recommendations.
  • Exceptional attention to detail.
  • Outstanding writing and analytical-thinking skills.
  • Passion for learning and personal growth, specifically when it comes to technology.
  • Possess organizational and prioritization skills.
  • Self-starter with a high degree of integrity, and professionalism.

Education and Experience:

  • Associate degree or equivalent related experience.
  • Experience managing relationships with external customers.
  • Client or vendor management experience preferred.
  • Professional presentation experience, including ability to configure, coordinate, and deliver web-based presentations.
  • Exceptional communication skills (verbal and written) including aptitude for customer service.
  • Exhibit strong understanding of interactive web-based sites and applications.
  • Proven ability to work independently, manage own priorities, and schedule.
  • Demonstrated ability to make independent decisions with minimal day-to-day supervision.
  • High proficiency with computer software including MS Word, PowerPoint, Excel, and Outlook.


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