Customer Engagement Specialist
3 days ago
This role is responsible for ensuring the accurate and timely invoicing, reconciliation, and collection of complex accounts. The position requires strong communication and coordination skills to interact with various internal and external stakeholders, including accounts, subscribers, finance, systems, and other departments. The successful candidate will serve as a point of contact for complex billing and collection issues, providing excellent customer service and ensuring that client needs are met.
Key Responsibilities:
1. Research and respond to complex patient inquiries regarding billing issues and problems.
2. Review billing forms for accuracy and completeness before sending to payors.
3. Assist in the preparation of monthly billing and accounts receivable reports.
4. Assist with complex billing issues, including contacting insurance carriers to confirm patient eligibility and referral information.
5. Ensure all insurance, demographic, and eligibility information is obtained from patients and entered into the system in an accurate and timely manner.
Requirements:
High School Diploma or GED
3 years experience in a Billing, membership enrollment, member services, claims operations or Finance role
Preferred Qualifications: Proficient in Microsoft Office applications, advanced customer service skills, and ability to work in a fast-paced environment with frequently changing priorities, deadlines, and workloads.
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