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Customer Service Team Lead

2 months ago

Owings Mills, Maryland, United States Wegmans Food Markets Full time
Customer Service Team Lead

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Lead. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, working closely with employees to ensure a positive shopping experience, and leading by example to drive sales and customer satisfaction.

Key Responsibilities:
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Lead by example, demonstrating a strong commitment to customer satisfaction and employee engagement
  • Work closely with employees to ensure a positive shopping experience, providing coaching and feedback as needed
  • Monitor and analyze customer feedback, identifying areas for improvement and implementing changes to drive sales and customer satisfaction
Requirements:
  • 1+ years of customer service experience, preferably in a retail environment
  • Strong communication and interpersonal skills, with the ability to work effectively with employees and customers
  • Ability to work in a fast-paced environment, with a strong focus on customer satisfaction and employee engagement
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.