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Client Services Administrative Coordinator

2 months ago

Houston, Texas, United States Houston Forensic Science Center Full time
Position Overview

Under the guidance of the Supervisor, the Client Services & Case Management Administrative Coordinator undertakes clerical and administrative responsibilities associated with records management, customer relations, and visitor coordination. The duties of the Coordinator encompass, but are not limited to, the following:

  • Engages with callers and visitors in a professional manner, ensuring accurate and timely information is provided or directing them to the appropriate resource for assistance.
  • Employs various tools to monitor calls, emails, and other communication channels with stakeholders.
  • Processes cases from external agencies and/or law enforcement through the Laboratory Information Management System (LIMS) via submission forms and other platforms.
  • Handles the receipt and distribution of mail and parcels to designated centers within the organization.
  • Maintains established targets for accuracy and efficiency in records management.
  • Receives, records, and distributes legal documents and correspondence via multiple communication methods.
    • Facilitates responses to legal orders, subpoenas, and discovery requests, collaborating with personnel to compile necessary records promptly.
    • Communicates with legal representatives as needed to ensure responses align with applicable regulations.
    • Records data for various reports, surveys, inventories, and projects.
  • A Bachelor's degree in a relevant field is mandatory.
  • A minimum of six months of experience in administrative roles and customer service is essential. Proven knowledge of forensic software systems, particularly Laboratory Information Management Systems (LIMS), is preferred. Relevant experience in a forensic context may substitute for educational qualifications.
  • Experience as a paralegal is advantageous.
  • Proficiency in all Microsoft Office applications is required.
  • Demonstrated leadership capabilities.
  • Strong oral and written communication skills.
  • Aptitude for managing multiple tasks and prioritizing effectively.
  • Ability to think critically, troubleshoot, and make prompt decisions.
  • Capacity to establish and maintain effective communication and working relationships with colleagues, clients, and the public.
  • The role requires the ability to lift and carry items weighing up to 40 lbs.