Client Service Representative
2 months ago
**Job Summary:**
The Client Service Specialist provides administrative support to both internal and external clients at Saunders Staffing Agency. This role requires a high level of organization, prioritization, and coordination to ensure seamless support to clients.
Key Responsibilities:- Client Support: Maintain a consistent physical presence to facilitate an interactive and collaborative environment, ensuring that assignments, cross-training, and peer-level support are optimized.
- Task Coordination: Coordinate legal practice tasks and projects, including finance/billing-related tasks, time and expense entry, opening of new matters, client presentations, meetings, and other administrative projects as assigned.
- Resource Management: Coordinate with and delegate to Firm resources, including DPS, Williams Lea, Client Service Center, practice support, or similar departments in International offices, in the handling of tasks and projects.
- Document Preparation: Prepare complex legal documents and correspondence, file with appropriate court or agency, and apply subject matter expertise in coordination of legal practice tasks and projects.
- Financial Support: Coordinate support through the Finance Department, including editing and reviewing the process of client bills, correcting time entry, and promoting time entry best practices.
- Client Billing: Review and support of the client billing process, including proofreading, application of task codes, and matter management skills, coinciding math aptitude and skills to support rates, rate changes, write-offs, preparation of expense reporting and audits as required, maintenance and consistency with billing protocols and other accounting functions.
- Practice Management: Manage the legal and administrative practices of attorneys and facilitate service levels that meet client requirements.
- Overtime: Work overtime as required.
- Education: Bachelors degree
- Experience: At least 4 years of legal secretarial experience or relevant legal experience required
- Corporate/Transactional Experience: Required
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