Customer Service Representative

4 weeks ago


Arlington, Virginia, United States Enterprise Mobility Inc Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as an Exit Booth Agent at Enterprise Mobility Inc. As a key member of our team, you will be responsible for providing exceptional service to our customers during the rental car process.

Key Responsibilities

Prepare all rental documents accurately and completely
Verify car information and VIN number for security and car control
Provide additional service to Emerald Aisle members by offering our refueling option
Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers
Provide all customers with undivided attention while assisting them at the exit booth
Make eye contact and greet all customers; thank customer at the conclusion of all transactions
Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary

Requirements

Must have at least 6 months experience in sales, customer service, leadership or management
Leadership experience could include experience in organizations, clubs, volunteer work, community service, athletics or military service
Must be able to handle physical aspects of this job to include working outside in various temperatures, standing for long periods of time, bending, squatting and moving quickly with or without reasonable accommodation
Must have a valid US drivers license for a minimum of 1 year
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no DUI or DWI on driving record in the last 3 years) employment reference, education and social security
Must be at least 18 years old

What We Offer

Paid time off
Employee rental car discounts
Retirement savings plan including 401k
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development

Equal Opportunity Employer

Enterprise Mobility Inc is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and job applicants.

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