Customer Service Representative
4 weeks ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at MEI Group Inc.
Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat. The ideal candidate will have excellent communication and interpersonal skills, with the ability to remain calm and composed under pressure.
Key Responsibilities:- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide product information and make recommendations to customers
- Collaborate with colleagues and supervisors to resolve complex issues
- Document customer interactions and maintain accurate records
- Meet or exceed performance metrics and quality standards
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Minimum 1-2 years of customer service experience in a call center or retail environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask
- Proficiency in using computer systems and CRM software
- Competitive hourly rate of $16.00 plus weekly incentives up to $150.00
- Comprehensive benefits package, including health, life, dental, and vision insurance
- 401(k) plan with company match
- Free gym membership and on-site fitness classes
- Access to Teladoc, a 24/7 telemedicine service
MEI Group Inc is a privately owned company based in the Dallas-Ft. Worth region, with a reputation for excellence and quality in our industry. We are committed to providing our employees with a positive and supportive work environment, and we offer a range of benefits and perks to support their health and well-being.
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