Customer Service Representative

4 weeks ago


Arlington, Virginia, United States ROCS Grad Staffing Full time
Job Summary:

The Call Center Representative plays a crucial role in delivering exceptional customer experiences through prompt and professional interactions via phone, email, or chat. This position requires strong problem-solving skills and effective communication abilities to address customer inquiries and resolve issues efficiently.

Key Responsibilities:
  • Respond to customer inquiries in a timely and professional manner, utilizing strong verbal and written communication skills.
  • Identify customer needs and provide suitable solutions or escalate issues as necessary, ensuring customer satisfaction.
  • Maintain accurate records of customer interactions and follow up to guarantee issues are resolved.
  • Participate in training sessions to stay updated on products, services, and company policies.
  • Collaborate with team members to enhance service delivery and improve processes.
  • Meet performance metrics, including call handling time, resolution time, and customer satisfaction scores.
Qualifications:
  • A high school diploma or equivalent; some college coursework is preferred.
  • Strong verbal and written communication skills.
  • Previous experience in a call center or customer service role is a plus.
  • Ability to work in a fast-paced environment and manage multiple tasks.


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