Customer Service Representative

4 weeks ago


Arlington, Virginia, United States Staff My Agency Full time

Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.

Key Responsibilities:

  • Provide product and service information to customers
  • Manage incoming calls and respond to customer inquiries
  • Handle customer complaints and provide solutions and alternatives
  • Keep records of customer interactions and process customer accounts

What We Offer:

  • Competitive base pay plus bonus
  • Paid time off (vacation and personal/sick days)
  • Valuable experience and growth potential

Requirements:

  • Must be willing to obtain Property and Casualty insurance license
  • Strong phone contact handling skills and active listening
  • Comfortable with making outbound calls
  • Genuinely excited to help customers
  • Patient, empathetic, and passionately communicative


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