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Salesforce Business Operations Analyst
2 months ago
As a Salesforce Business Associate Analyst at City National Bank, you will play a critical role in ensuring the optimal deployment, support, and adoption of our mission-critical Salesforce CRM platform.
Key Responsibilities- Support CNB's Salesforce users by troubleshooting inquiries, logging & tracking issues, and assisting in triaging situations.
- Support the existing Salesforce COE Agile process of prioritization of user stories across multiple business processes and stakeholders.
- Understand cross-functional impacts of business requirements to configuration, process, workflow, and reporting, and incorporate into user support interactions.
- Perform and/or coordinate UAT testing; work with SFDC COE business and technical teams on defect remediation.
- Serve as a point of contact from the SFDC COE team for day-to-day support of the Salesforce platform users: answer questions, help with access and usage requests and needs, identify issues, and work with the appropriate parties on remediation.
- Help design and execute a broader support model, inclusive of self-service materials/capabilities, in coordination with the SFDC COE roadmap.
- Help maintain and improve knowledge base & training material accessible by support team and business users to minimize cases and avoid repeat issue escalation.
- Help to create and maintain custom reports and dashboards for various teams.
- Bachelor's Degree or equivalent.
- Minimum of 1-2 years Microsoft Office experience.
- Minimum of 1-2 years of business/data analytics experience (school experience accepted).
Starting base salary: $55.19 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
