Salesforce Business Analyst
3 days ago
City National Bank is seeking a highly skilled Salesforce Business Associate Analyst to join our team. As a key member of our Salesforce COE, you will play a critical role in ensuring the optimal deployment, support, and adoption of our Salesforce CRM platform.
Key Responsibilities:- Support CNB's Salesforce users by troubleshooting inquiries, logging and tracking issues, and assisting in triaging situations.
- Support the existing Salesforce COE Agile process of prioritization of user stories across multiple business processes and stakeholders.
- Understand cross-functional impacts of business requirements to configuration, process, workflow, and reporting, and incorporate into user support interactions.
- Perform and/or coordinate UAT testing; work with SFDC COE business and technical teams on defect remediation.
- Serve as a point of contact from the SFDC COE team for day-to-day support of the Salesforce platform users: answer questions, help with access and usage requests, and identify issues and work with the appropriate parties on remediation.
- Help design and execute a broader support model, inclusive of self-service materials/capabilities, in coordination with the SFDC COE roadmap.
- Help maintain and improve knowledge base & training material accessible by support team and business users to minimize cases and avoid repeat issue escalation.
- Help to create and maintain custom reports and dashboards for various teams.
- Bachelor's Degree or equivalent.
- Minimum of 1-2 years Microsoft Office experience.
- Minimum of 1-2 years of business/data analytics experience (school experience accepted).
At City National Bank, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by law.
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