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2 months ago
Crestview Management, LLC is seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities:- Guest Check-In/Check-Out: Greet and welcome guests, efficiently process check-in and check-out procedures, and ensure accurate room assignments.
- Customer Service: Respond to guest inquiries, resolve issues promptly, and provide personalized assistance to ensure guest satisfaction.
- Room Reservations and Management: Assist with room reservations, changes, and cancellations, and maintain accurate records.
- Payment Processing: Process payments, handle cash and credit transactions, and maintain a secure and organized cash handling system.
- Communication and Coordination: Collaborate with housekeeping, maintenance, and other departments to ensure seamless guest services and resolve any issues that may arise.
- Education: High school diploma or equivalent required.
- Experience: Previous experience in customer service or hospitality preferred.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office and hotel reservation software.
- Availability: Ability to work flexible hours, including nights, weekends, and holidays.
- Competitive Wage: We offer a competitive wage and a comprehensive benefits package, including health and dental insurance, company-paid life insurance, short-term and long-term disability insurance, vision, critical illness, accidental insurance, 401(k) matching, paid vacation, paid holidays, paid sick days, free hotel rooms, and hotel discounts.