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Hotel Operations Manager

2 months ago

St Petersburg, United States Crestview Management, LLC Full time

Job Summary:

The Hotel Front Office Manager is a key member of the Crestview Management, LLC team, responsible for overseeing all aspects of the front office operations. This includes guest services, reservations, and front desk staff management.

Key Responsibilities:

  • Oversee all front office operations, including guest services, reservations, and front desk staff management.
  • Ensure that all guests are greeted and checked in promptly and courteously.
  • Handle guest complaints and resolve issues in a timely and professional manner.
  • Train and supervise front desk staff, ensuring that they are knowledgeable about hotel policies and procedures.
  • Monitor room availability and ensure that rooms are properly cleaned and prepared for guests.
  • Manage room inventory and rates to maximize revenue.
  • Ensure that all front office equipment is in good working order.
  • Prepare and analyze front office reports, including occupancy and revenue reports.
  • Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure that guest needs are met.

Requirements:

  • Bachelor's degree in hospitality management or related field.
  • Minimum of 5 years of experience in hotel front office operations.
  • Excellent communication and customer service skills.
  • Strong leadership and management skills.
  • Ability to work well under pressure and handle multiple tasks simultaneously.
  • Proficiency in hotel management software and Microsoft Office.
  • Flexibility to work weekends and holidays as needed.

Benefits:

  • Competitive wage.
  • Health and Dental Insurance.
  • Company paid Life Insurance.
  • Short Term and Long-Term Disability Insurance.
  • Vision.
  • Critical Illness.
  • Accidental.
  • 401(k) and company match.
  • Paid Time Off (PTO).
  • Free hotel rooms and hotel discounts.