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Customer Service Representative
2 months ago
At Country Life, we are seeking a highly skilled and detail-oriented Senior Customer Care Associate to join our Sales Leadership Team. As a key member of our team, you will provide administrative support and ensure seamless execution of customer orders.
Key Responsibilities:- Enter domestic and international sales orders, and follow up with correspondence to ensure timely delivery.
- Process distributor orders and maintain communication with buyers to resolve any issues.
- Track and manage key and web accounts, including promo and new store orders.
- Generate sales reports for the sales team to inform business decisions.
- Release and revise orders as necessary to ensure accurate shipment from various system queues.
- Provide administrative support to the sales and broker team, including sales orders, product information, pricing, and shipping.
- Coordinate trade shows and special events to showcase our products.
- Coordinate travel arrangements for team members.
- Set up new accounts and follow up with the sales team to ensure a smooth onboarding process.
- Manage new lead distribution, follow-up, and tracking to ensure timely conversion.
- Generate reports on new products to inform business decisions.
- Assist with customer care-related activities as needed.
- 5 years of experience in an administrative or customer service role.
- Strong data entry skills, with experience in alpha/numeric data entry.
- Excellent organizational and administrative skills, with attention to detail.
- Proficiency in MS Office systems, including Word, Excel, SharePoint, and OneDrive.
- Moderate to advanced Microsoft Excel experience is a plus.
- Ability to review and verify information for accuracy.
- Excellent phone etiquette and written communication skills.
- Ability to manage multiple priorities, work independently, and as part of a team.
- Ability to work in a hybrid environment, with 2 days remote and 3 days in the office.
- Associate's degree or equivalent work experience.
