Customer Service Representative
3 weeks ago
Customer Service Representative Job Description
We are seeking a skilled customer service representative to join our team at Randstad. In this role, you will be responsible for handling a high volume of customer inquiries, resolving issues, and providing exceptional service via phone and email.
Key Responsibilities:
- Handle customer inquiries and resolve issues in a timely and professional manner.
- Manage customer accounts by processing orders, providing updates, and maintaining accurate records.
- Document all customer interactions, service requests, and resolutions in our system.
- Collaborate with the repair and distribution teams to ensure timely and efficient service delivery.
- Identify and escalate any issues requiring additional support or resolution.
Requirements:
- 3 years of experience in customer service or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
About Randstad:
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.
Equal Opportunity Employer:
Randstad is an equal opportunity employer and welcomes people of all abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.
Benefits:
We offer a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
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