Customer Service Representative
3 weeks ago
Job Title: Customer Service Representative
We are seeking a skilled Customer Service Representative to join our team at Randstad. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service via phone and email.
Key Responsibilities:
- Handle a high volume of inbound and outbound phone calls, addressing customer inquiries and resolving concerns.
- Manage customer accounts by processing orders, providing updates, and maintaining accurate records.
- Document all customer interactions, service requests, and resolutions in the company's system.
- Collaborate with the repair and distribution teams to ensure timely and efficient service delivery.
- Identify and escalate any issues requiring additional support or resolution.
Requirements:
- 3 years of experience in customer service or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
About Randstad:
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.
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