Digital Collaboration Leader for Global IT Services
5 days ago
The ideal candidate will lead and manage the migration from on-premises email to Microsoft 365, overseeing the global environment's transition. This involves managing a support team and related processes for support services, utilizing employees and partnerships with new and existing partners.
Key Responsibilities:
- Establish and manage a support team and related processes for support services.
- Evaluate end-user satisfaction for relevant services using established methodologies and measurements.
- Manage licensing and cost of Microsoft 365 services.
- Maintain currency of software versions and manage required refresh activities.
- Drive the adoption of ITIL practices using ServiceNow to support end-users.
Innovative Collaboration Tools: Identify and act on opportunities to offer new collaboration tools to global users.
RequirementsA bachelor's degree in computer science or a related field is required.
Essential Qualifications:
- At least ten years of experience in technical infrastructure with proven expertise.
- Extensive knowledge of Microsoft 365, including OneDrive, Teams, and SharePoint (on-prem and online).
- Experience in an ITIL environment and working globally with outsourced services.
- Strong technical leadership skills with the ability to handle multiple tasks, assignments, and projects simultaneously.
Estimated Salary: $120,000 - $180,000 per year
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