Digital Collaboration Leader for Global IT Services

5 days ago


Hartford, Connecticut, United States TEKsystems Full time
About the Role

The ideal candidate will lead and manage the migration from on-premises email to Microsoft 365, overseeing the global environment's transition. This involves managing a support team and related processes for support services, utilizing employees and partnerships with new and existing partners.

Key Responsibilities:

  • Establish and manage a support team and related processes for support services.
  • Evaluate end-user satisfaction for relevant services using established methodologies and measurements.
  • Manage licensing and cost of Microsoft 365 services.
  • Maintain currency of software versions and manage required refresh activities.
  • Drive the adoption of ITIL practices using ServiceNow to support end-users.

Innovative Collaboration Tools: Identify and act on opportunities to offer new collaboration tools to global users.

Requirements

A bachelor's degree in computer science or a related field is required.

Essential Qualifications:

  • At least ten years of experience in technical infrastructure with proven expertise.
  • Extensive knowledge of Microsoft 365, including OneDrive, Teams, and SharePoint (on-prem and online).
  • Experience in an ITIL environment and working globally with outsourced services.
  • Strong technical leadership skills with the ability to handle multiple tasks, assignments, and projects simultaneously.

Estimated Salary: $120,000 - $180,000 per year



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