Service Desk Agent

1 week ago


East Hartford, Connecticut, United States Global Channel Management Full time

Service Desk Agent Job Description:

We are seeking a skilled Service Desk Agent to join our team at Global Channel Management. The successful candidate will have a strong background in customer service and technical support.

Duties and Responsibilities:

  • Provide technical support to customers via phone, email, and chat.
  • Troubleshoot and resolve technical issues in a timely manner.
  • Maintain accurate records of customer interactions.
  • Collaborate with internal teams to resolve complex customer issues.
  • Stay up-to-date on product knowledge and services offered by Global Channel Management.

Requirements:

  • Minimum 6 months experience in a call center or dispatcher role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet productivity standards.
  • Basic computer skills and familiarity with CRM software.

Estimated Salary: $50,000 - $60,000 per year



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