Hotel Operations Manager
5 days ago
The General Manager is a seasoned hospitality professional responsible for overseeing the daily operations of our Hyatt Place Atlanta/Norcross/Peachtree hotel. This individual will lead a team of dedicated associates to deliver exceptional guest experiences, drive revenue growth, and maintain high standards of quality and service.
Key Responsibilities:- Leadership and Management: Supervise and motivate a team of department heads and front-line associates to achieve hotel goals and objectives.
- Financial Management: Develop and manage the hotel's budget, forecast revenue and expenses, and ensure compliance with financial policies and procedures.
- Guest Experience: Ensure that all guests receive exceptional service, respond to guest complaints and concerns, and maintain a high level of guest satisfaction.
- Operations: Oversee the day-to-day operations of the hotel, including housekeeping, front desk, food and beverage, and maintenance.
- Marketing and Sales: Develop and implement marketing and sales strategies to drive revenue growth and increase market share.
- Training and Development: Provide training and development opportunities for associates to enhance their skills and knowledge.
- Education: Bachelor's degree in Hospitality, Business Administration, or related field.
- Experience: Minimum 6 years of experience in hotel management, with a proven track record of success in leadership and operations.
- Skills: Strong leadership and communication skills, ability to work in a fast-paced environment, and proficiency in hotel management software.
- Competitive Salary: Based on experience and qualifications.
- Benefits Package: Medical, dental, and vision coverage, 401(k) retirement plan, and paid time off.
- Professional Development: Opportunities for training and development to enhance skills and knowledge.
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