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Customer Service Associate

2 months ago

Renton, Washington, United States Walmart Full time

Role Overview

As a vital member of our team, you will significantly influence the customer experience at our store. Your interactions may be the first, last, or only contact a customer has with our brand, making it essential to approach every engagement with a warm smile, a friendly greeting, and a heartfelt thank you. You embody the spirit of Walmart.

The work environment can be fast-paced, particularly during peak hours such as evenings, weekends, and holiday seasons. You will often need to manage multiple responsibilities simultaneously while assisting customers: scanning products, clarifying pricing, properly bagging items, processing cash transactions, and maintaining a tidy workspace—this is just a glimpse of your daily tasks.

We seek individuals who are upbeat, capable of multitasking, and possess a genuine enthusiasm for customer service and assisting others. At Walmart, we provide competitive compensation along with performance-based incentives and a variety of excellent benefits designed to enhance your overall well-being. Health benefits encompass medical, vision, and dental coverage. Financial perks include a 401(k) plan, stock purchase options, and company-funded life insurance. Paid time off encompasses parental leave, family care leave, bereavement, jury duty, and voting. Additional benefits include short-term and long-term disability, employee discounts, Military Leave Pay, and reimbursement for adoption and surrogacy expenses, among others. You will also accrue PTO and/or PPTO for vacation, illness, holidays, or other needs, with the amount determined by your job classification and tenure. This will meet or exceed the requirements of applicable paid sick leave laws. For details on PTO, please refer to our internal resources.

Compensation

The hourly wage for this position ranges from $17.00 to $26.00.
*The actual hourly rate will meet or exceed the minimum wage requirements for the job location.
Additional earnings may include annual or quarterly performance bonuses.

Extra compensation in the form of premiums may be available, ranging from $0.35 to $3.00 per hour under specific conditions. Premiums may depend on scheduling, location, seasonality, or particular tasks performed. Multiple premiums may apply if the criteria are satisfied.

Key Responsibilities

Cashier Duties

  • Welcome, engage, and express gratitude to customers with a positive demeanor.
  • Remain on your feet for extended periods while efficiently and accurately processing customer transactions.
  • Maintain a clean and organized checkout area.
  • Address customer inquiries and assist them with their needs.
  • Be prepared to support fellow associates throughout the store as required.
Cart and Janitorial Responsibilities
  • Ensure customers have a positive first and last impression of our store.
  • Collect shopping carts from the parking area.
  • Utilize equipment to transport carts from the parking lot to the store.
  • Maintain cleanliness in restrooms, sales floor, and parking areas as necessary.
  • Exhibit a positive attitude in all weather conditions.

About Walmart

At Walmart, our mission is to help individuals save money so they can live better lives. This guiding principle informs every decision we make, from responsible sourcing to sustainability and beyond. As a Walmart associate, you will play a crucial role in shaping the future of retail, technology, merchandising, finance, and numerous other sectors—impacting the lives of millions of customers worldwide. Your contributions will make a difference every day.

Walmart, Inc. is an Equal Opportunity Employer. We believe that understanding, respecting, and valuing diversity—unique styles, experiences, identities, abilities, ideas, and opinions—while being inclusive of all individuals, is essential to our success in serving our associates, customers, and communities.