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Customer Service Manager

1 month ago

Renton, Washington, United States All Ways Caring HomeCare Full time
Career Opportunity: Customer Service Manager

At All Ways Caring HomeCare, we are seeking a highly motivated and experienced Customer Service Manager to join our team. As a key member of our management team, you will be responsible for ensuring the highest level of quality care and customer satisfaction for our valued clients.

Responsibilities:
  • Oversee the delivery of quality care and services to clients in the comfort of their own homes
  • Supervise and provide guidance to caregivers who provide direct care to clients
  • Manage employee scheduling, identify problem situations, and implement proactive solutions
  • Maintain strong relationships with referral partners, payor sources, and clients
  • Ensure proper documentation and record-keeping
  • Conduct periodic home visits and safety checks

Requirements:
  • Associate or bachelor's degree in business, nursing, social services, or related field of study preferred
  • Accountable, reliable, and ability to work independently with good judgment
  • Valid driver's license and auto insurance
  • Effective verbal and written communication
  • Excellent customer service skills

About Our Company:

All Ways Caring HomeCare delivers quality, compassionate, and highly individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence.


What We Offer:
  • Competitive pay with daily pay options available
  • Tuition reimbursement and campus partnerships
  • Retention and referral bonuses
  • Benefits, Supplemental Plans, EAP, and 401K participation
  • Career growth and development opportunities

Preferred Qualifications:

We prefer a candidate fluent in Vietnamese speaking.


Salary Range:
USD $23.00 / Hour