Insurance Customer Service Specialist
2 weeks ago
We're seeking a highly organized and motivated Customer Service Representative to join our growing team at Boufford Insurance Agency.
Responsibilities:
- Provide clear and concise answers to clients regarding coverage and billing questions, including information on rate fluctuations and policy changes.
- Assist with the renewal process and policy updates by providing competitive quotes.
- Support clients in reporting claims on current policies by gathering necessary documentation.
- Stay up-to-date with industry standards, current rates, coverages, insurance products, and carriers by regularly communicating with industry partners.
- Update policy changes on customer accounts and inform clients about policy changes according to NAIC regulations.
Qualifications:
- Insurance experience as an agent or other position is preferred, but we will provide training as needed.
- Basic computer skills and proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, etc.) are required.
- Excellent written and verbal communication skills, problem-solving skills, and follow-up skills are essential.
- An active insurance license in the state is required, or the ability to obtain one within 90 days.
- A degree in a related field or equivalent experience is preferred.
- 2 years of experience as a commercial lines insurance customer service representative is preferred.
- Property and Casualty Licensed is required or the ability to obtain one within 3 months.
Compensation: $60,000 yearly, DOE.
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