Insurance Customer Service Representative
2 weeks ago
We're seeking a highly organized and motivated Customer Service Representative to join our team at Boufford Insurance Agency. As a key member of our team, you will be responsible for managing client communications, nurturing key relationships, and keeping track of all necessary documentation.
Responsibilities:- Provide clear answers to clients on coverage or billing questions, including information on rate fluctuations or policy changes.
- Assist with the renewal process and any policy updates by providing competitive quotes.
- Support clients reporting claims on current policies by gathering all documentation needed to give to the adjuster to process.
- Stay up to date with industry standards, current rates, coverages, insurance products, insurance policies, and carriers by regularly speaking with our industry partners.
- Insurance experience as an insurance agent or other position is preferred, but we will provide training as needed for the right fit and skillset.
- Applicants must have basic computer skills and be able to use Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
- Follow up skill, written and verbal communication skills, and problem-solving skills are a must in this role.
- Applicants must have an active insurance license in their state or be willing to get licensed in 90 days.
- Candidates should have an Associate's or Bachelor's degree, but all candidates with insurance industry experience will be considered.
Compensation: $60,000 yearly DOE
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Insurance Customer Service Specialist
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