Supply Chain and Customer Service Specialist

2 days ago


New Bedford, Massachusetts, United States Ferrotec Full time
Job Title: Supply Chain and Customer Service Specialist

Ferrotec is a world-class diversified manufacturer seeking a highly organized and detail-oriented Supply Chain and Customer Service Specialist to join our team. In this role, you will be responsible for planning and procurement of critical materials, components, equipment, and services, as well as managing customer/supplier relationships.

Key Responsibilities:
  • Plan and procure critical materials, components, equipment, and services from Ferrotec and non-Ferrotec suppliers.
  • Manage customer/supplier relationships to ensure timely delivery and high-quality products.
  • Review requisitions, obtain quotations, and examine bids to formulate short- and long-term procurement strategies.
  • Develop and maintain a supply base that meets Ferrotec's capacity demand, quality requirements, and cost expectations.
  • Interface with Planning, Manufacturing, QC, Engineering, Shipping, Receiving, and Sales personnel as required.
Requirements:
  • Bachelor's degree or equivalent and 3-5 years' experience in supply chain management or a related field.
  • Excellent written and verbal communication skills.
  • Proficient with Microsoft Office, MRP software, and BOM structure.
  • Problem-solving, negotiations, and conflict-resolution skills.
What We Offer:

Ferrotec offers a competitive benefits package, including medical, dental, vision, life, and disability insurance, 401K matching, flexible work hours, tuition reimbursement, leadership development, travel and hotel discounts, paid time off, sick and wellness days, volunteer time, employee recognition program, and employee engagement and appreciation events.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.



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