Insurance Customer Service Specialist
2 weeks ago
We are seeking a highly organized and motivated Customer Service Representative to join our team at Boufford Insurance Agency. As a key member of our growing team, you will be responsible for managing client communications, nurturing key relationships, and ensuring all necessary documentation is properly tracked.
Key Responsibilities- Provide clear and concise answers to clients regarding coverage and billing questions, including information on rate fluctuations and policy changes.
- Assist with the renewal process and policy updates by providing competitive quotes.
- Support clients in reporting claims on current policies by gathering all necessary documentation.
- Stay up-to-date with industry standards, current rates, coverages, insurance products, and carriers by regularly speaking with industry partners.
- Update policy changes on customer accounts and inform clients about policy changes according to NAIC regulations.
- Insurance experience as an insurance agent or other position is preferred, but we will provide training as needed.
- Basic computer skills and proficiency in Microsoft Office Suite are required.
- Excellent written and verbal communication skills, problem-solving skills, and follow-up skills are essential.
- An active insurance license in the state is required, or the ability to obtain one within 90 days.
- An Associate's or Bachelor's degree is preferred, but candidates with insurance industry experience will be considered.
- 2 years of experience as a commercial lines insurance customer service representative is preferred.
- Property and Casualty Licensed is required or the ability to obtain one within 3 months.
- Ability to work in an office environment is required.
Boufford Insurance Agency is a fast-growing, local insurance agency that cares about its customers and employees. We offer a range of benefits, including health insurance, dental and vision insurance, Aflac, 401K, paid time off, and opportunities for advancement and additional compensation through commission.
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