Technical Support Specialist
3 weeks ago
Hays Recruitment is seeking an experienced Technical Support Specialist to provide technical assistance to our Financial Advisors and assistants. As a customer service representative, you will play a vital role in ensuring the smooth operation of our systems and technology enhancements.
Salary
The estimated annual salary for this position is $62,000 - $78,000, depending on experience and qualifications.
Key Responsibilities
• Provide technical support via phone and email to internal clients
• Educate clients on account services and capabilities
• Troubleshoot basic computer issues and document tickets
• Maintain accurate records of client interactions
• Collaborate with IT team to resolve complex technical issues
Requirements
• 4-year degree in Computer Science or related field
• Proficient in Microsoft Office Suite
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment
• Basic understanding of computer networking and Citrix/Good for Enterprise/Active Directory
Benefits
This is a contract/temporary role offering medical, dental, and vision benefits, as well as 401(k) and life insurance. We are committed to building a diverse and inclusive culture that values individual perspectives and experiences.
About Hays Recruitment
Hays is a leading recruitment agency with a strong presence in the US market. We pride ourselves on providing top-notch recruitment services to our clients and candidates alike. Our team is dedicated to delivering exceptional results and fostering long-term relationships.
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