Generic Pharmaceutical Distributor Support Specialist
3 weeks ago
About the Company:
We are a leading generic pharmaceutical distributor based in the Memphis area, dedicated to delivering cost-effective solutions while providing exceptional service to our pharmacy and supplier partners.
Job Description:
As a skilled IT Senior Support Technician, you will play a crucial role in resolving complex technical issues, troubleshooting hardware, software, and network connectivity problems, and ensuring seamless support for our internal teams. This is an on-site position with no remote work requirements.
Key Responsibilities:
* Provide expert-level second-line support for IT helpdesk queries and resolve end-user issues efficiently
* Conduct research and investigations into email filtering system issues
* Troubleshoot phone call reporting and monitoring systems
* Install and troubleshoot computers, printers, RF guns, and USB devices
* Perform first-line support tasks at an expert level and take on other duties as assigned
Requirements:
* A college education or relevant certifications in IT or related fields
* At least 2+ years of experience in an IT support role with a strong background in Microsoft Office (Word, Excel, Outlook)
* Ability to complete basic technical projects with minimal supervision and write technical support documentation
* Proficiency in adding users, computers, and GPOs in Active Directory, cyber security systems, remote management tools, Windows Professional administration, and exposure to Windows Server administration
Benefits:
* Competitive salary: $65,000 - $80,000 per year
* Opportunity to work with a leading generic pharmaceutical distributor in the Memphis area
* Collaborative team environment with opportunities for growth and professional development
Ongoing Physical Demands:
* Stand: Frequently
* Walk: Frequently
* Sit: Frequently
* Manually Manipulate: Frequently
* Reach Outward: Frequently
* Reach Above Shoulder: Frequently
* Climb: Occasionally
* Crawl: Not Applicable
* Squat or Kneel: Not Applicable
* Bend: Occasionally
* Grasp: Frequently
* Speak: Constantly
Other Requirements:
* Vision (Near, Peripheral)
* Sense of Sound - Must be able to listen to calls
Estimated Salary: $72,500 per year
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