Technical Field Support Specialist

3 weeks ago


Memphis, Tennessee, United States NCR Voyix Full time

NCR Voyix is seeking a skilled Technical Field Support Specialist to join our team.

Compensation

The salary for this role is estimated to be between $17.00 and $20.83 per hour, depending on location and experience levels. Overtime pay is available at time and a half.

About the Role

As a Technical Field Support Specialist, you will play a crucial part in delivering solutions that build long-term relationships with our customers. You will communicate effectively with customers, organize and triage issues, and provide solutions in a timely manner. Your formal training will enable you to provide customers with what they need when they need it.

NCR's virtual and hands-on classroom training enables fast learning and fosters an environment where you can grow and make an impact. Our service operations have dedicated teachers, mentors, and coaches who work across territories to share knowledge and enhance growth.

Key Responsibilities
  • Perform customer installation, maintenance, and service calls promptly and effectively.
  • Service electromechanical equipment like self-checkout systems within an assigned territory.
  • Perform maintenance, repair, PM work, and system overhauls.
Requirements
  • You must be authorized to work in the US and have a valid driver's license with a satisfactory driving record.
  • You should have PC skills, basic electronic skills, and some familiarity with specific hardware and operating systems.
  • You are required to perform essential functions of the job with or without a reasonable accommodation.
  • Prolonged travel with driving several hours per day is expected, as well as rotating and weekend shifts.
  • You may be required to carry and lift tools, parts, and equipment weighing up to 75 lbs without assistance and up to 150 lbs with assistance.
Benefits
  • We offer 7 paid holidays and 6 paid floating holidays.
  • Paid vacation is available – up to 80 hours your first year.
  • A 401K savings and retirement plan is provided.
  • The company provides business use only vehicles.
  • Medical insurance is available immediately.


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