Customer Solutions Specialist II

17 hours ago


Scarborough, Maine, United States Ultra Clean Technology Full time
Customer Solutions Specialist II

Ultra Clean Technology is seeking a highly skilled Customer Solutions Specialist II to join our team in Scarborough, ME. As a key member of our customer-facing team, you will play a critical role in ensuring seamless order processing, resolving customer complaints, and providing exceptional customer service.

Key Responsibilities:
  • Perform Order Accuracy Review to ensure all order details are accurate and complete.
  • Collaborate with production, quality, sales, and logistics teams to resolve issues and ensure timely order processing.
  • Handle customer complaints effectively, investigating issues, communicating with relevant departments, and escalating as necessary.
  • Enter orders into the system, verify pricing and availability, and coordinate with other departments to ensure accurate and timely processing.
  • Coordinate with Sales and Engineering to ensure the SRF is properly completed by customers for all parts to be quoted/processed for the first time.
  • Communicate with customers to manage expectations and build trust, providing clear and proactive updates on order status and delivery times.
  • Maintain accurate records of customer interactions, orders, and complaints, generating reports on key metrics such as order fulfillment rates, customer satisfaction scores, and response times.
Requirements:
  • College or Associate's Degree preferred.
  • Minimum high school diploma.
  • Minimum of 2 years' customer service experience, with Associate's degree or 4 years' experience preferred.
  • Proficient in Microsoft Office Suite (Excel, Outlook, Word).
  • Semiconductor industry experience a plus.
What We Offer:
  • Excellent benefits package, including medical, dental, vision, 401(k), and paid time off.
  • Opportunity to work with a diverse and dynamic team in a fast-paced environment.
  • Professional development and growth opportunities.

Ultra Clean Technology is an equal opportunity employer and welcomes diversity in the workplace. We are committed to providing a safe and inclusive work environment for all employees.



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