Customer Solutions Specialist II
17 hours ago
Ultra Clean Technology is seeking a highly skilled Customer Solutions Specialist II to join our team in Scarborough, ME. As a key member of our customer-facing team, you will play a critical role in ensuring seamless order processing, resolving customer complaints, and providing exceptional customer service.
Key Responsibilities:- Perform Order Accuracy Review to ensure all order details are accurate and complete.
- Collaborate with production, quality, sales, and logistics teams to resolve issues and ensure timely order processing.
- Handle customer complaints effectively, investigating issues, communicating with relevant departments, and escalating as necessary.
- Enter orders into the system, verify pricing and availability, and coordinate with other departments to ensure accurate and timely processing.
- Coordinate with Sales and Engineering to ensure the SRF is properly completed by customers for all parts to be quoted/processed for the first time.
- Communicate with customers to manage expectations and build trust, providing clear and proactive updates on order status and delivery times.
- Maintain accurate records of customer interactions, orders, and complaints, generating reports on key metrics such as order fulfillment rates, customer satisfaction scores, and response times.
- College or Associate's Degree preferred.
- Minimum high school diploma.
- Minimum of 2 years' customer service experience, with Associate's degree or 4 years' experience preferred.
- Proficient in Microsoft Office Suite (Excel, Outlook, Word).
- Semiconductor industry experience a plus.
- Excellent benefits package, including medical, dental, vision, 401(k), and paid time off.
- Opportunity to work with a diverse and dynamic team in a fast-paced environment.
- Professional development and growth opportunities.
Ultra Clean Technology is an equal opportunity employer and welcomes diversity in the workplace. We are committed to providing a safe and inclusive work environment for all employees.
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