Service Operations Coordinator

1 week ago


Oakland, Maine, United States Fabian Oil Full time
Fabian Oil Service Coordinator Job Description

Fabian Oil is seeking a highly skilled Service Coordinator to join our team. As a key member of our service department, you will play a vital role in ensuring the efficient and profitable operation of our service fleet.

Key Responsibilities:
  • Customer Service: Provide fast and friendly service to our customer base, working closely with technicians and office staff to resolve customer inquiries and issues.
  • Service Department Management: Assist the Service Manager in reviewing the efficiency and profitability of the service department, identifying areas for improvement and implementing changes as needed.
  • Inventory Management: Assist with the control of service part inventory, ensuring that we have the necessary parts to meet customer needs.
  • Service Fleet Maintenance: Ensure that the service fleet is well maintained and safe to operate, working with technicians to identify and address any maintenance issues.
  • Estimate Oversight: Assist with the oversight of service estimates to ensure accuracy and completeness.
  • On-Call Schedule: Help oversee the on-call schedule, ensuring that we have adequate coverage for our customers.
Requirements:
  • Excellent Communication Skills: Possess excellent written, verbal, and interpersonal communication skills, with the ability to communicate effectively with service technicians, dispatchers, and customers.
  • Analytical Skills: Have strong analytical, reasoning, and problem-solving skills, with the ability to effectively manage your own time and prioritize tasks.
  • Confidentiality: Be able to maintain confidentiality at the highest level, as you will have access to private customer information.

We are looking for a highly motivated and organized individual who is able to work independently and as part of a team. If you are a strong communicator with excellent analytical skills, we encourage you to apply for this exciting opportunity.



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