Customer Support Associate

4 weeks ago


Chicago, Illinois, United States Lessen Full time
Job Summary

We are seeking a highly skilled Customer Support Associate to join our team at Lessen. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, residents, and vendors.

Key Responsibilities
  • Customer Communication: Respond to messages from clients, residents, and vendors, and take actions to move work orders towards completion.
  • Vendor Management: Outbound phone calls to vendors to confirm their capacity and ability to complete jobs within the required timeframe.
  • Resident Engagement: Outbound communications with residents via phone, email, and text to keep them updated on the status of their work orders.
  • Work Order Qualification: Check for duplicates, vendor warranties, client direction, and resident responsibility to ensure accurate and efficient processing of work orders.
  • Team Collaboration: Participate in team meetings, contribute to open forums, and review policy and procedure updates to ensure seamless communication and collaboration.
Requirements
  • Critical Thinking: Possess critical thinking skills to make fast-paced decisions and complete 100-120 follow-up tasks per day.
  • Attention to Detail: Demonstrate attention to detail and adherence to policies and procedures as measured by a weekly quality assurance check.
  • Resourcefulness: Be resourceful and know when to reference internal knowledge bases for client-specific business rules and when to reach out to management and other departments for guidance.
  • High Level of Care: Provide a high level of care for our partners, including residents, clients, and vendors.
  • Adaptability: Adapt to change on a weekly basis due to client needs or updates to our technology.
  • Education: Possess a high school diploma, with an associate's or undergraduate degree preferred.
Why Lessen?

We offer a competitive compensation package, including health, dental, vision, life, and disability options, as well as a 401K retirement savings plan, paid vacation, and federal and floating holidays. We are committed to attracting, developing, and retaining amazing talent from diverse backgrounds and offer career advancement opportunities and all the tools you'll need to be successful.

We are an Equal Opportunity Employer and welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.



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