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Customer Support Representative

4 weeks ago

Chicago, Illinois, United States G.C.S.P Solutions Full time

We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Trainee. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Key responsibilities include:

  • Identifying and pursuing new sales leads through targeted marketing lists
  • Providing customers with products and solutions that simplify and organize their lives
  • Processing sales orders, order changes, installation dates, and cancellations
  • Providing product sales and support to customers, other support team members, and our outside sales team
  • Excelling in a team-based, competitive environment
  • Working with the account team on growth and retention of client accounts

Requirements for the Customer Support Trainee position include:

  • A high school diploma or GED equivalent
  • Experience working in customer service, sales, retail, or hospitality industries
  • Consistently reliable transportation
  • Ability to communicate effectively, actively listen, and problem solve
  • Ability to work well individually and in a team environment
  • Strong sales and closing skills and the ability to overcome objections