IT Support Specialist

2 days ago


Frankfort, Kentucky, United States SITEK, Inc Full time
Job Title: Technology Support Specialist

We are seeking a highly skilled and experienced Technology Support Specialist to join our team at SITEK, Inc. The successful candidate will be responsible for providing technical support and maintenance services to our clients.

Key Responsibilities:
  • Provide technical support and maintenance services to clients, including hardware and software troubleshooting and repair.
  • Install, configure, and maintain computer systems, networks, and software applications.
  • Perform data conversions, system utilities, and change control as needed.
  • Coordinate problem resolution and referrals to other support areas.
Requirements:
  • Bachelor's degree in computer science or related field.
  • 2+ years of experience in IT support and maintenance.
  • Excellent customer service and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
Preferred Qualifications:
  • Network Operating Systems certification.
  • Computer Technical Certification (e.g. A+, MCP, MTA).
  • General understanding of the ITIL Framework.
Working Conditions:
  • Monday to Friday, 8:00am to 5:00pm.
  • Work is primarily performed in an office setting.
  • Must be able to climb ladder and lift 50+ pounds.


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