IT Support Specialist

1 month ago


Frankfort, Kentucky, United States Brooksource Full time
Job Title: IT Help Desk / Support Technician

Location: Frankfort, KY (40601)

Workplace Type: 100% Onsite

Employment Type: Long-term Contract

Pay: $25/hr for Tier 2

Job Description:

We are seeking skilled IT professionals to join our client in Frankfort, KY for a Help Desk Technician opportunity. These candidates will be responsible for a range of tasks, including troubleshooting, managing hardware requests, and providing user guidance.

Tier 2 Help Desk Responsibilities:
  • Advanced Troubleshooting: Solve complex system problems, like software bugs or data issues.
  • User Training: Teach users how to work with advanced features and write simple guides.
  • Problem Analysis: Figure out what's causing recurring problems and help fix them.
  • Collaboration: Work with the Tier 3 team and system administrators to solve issues and improve the system.
  • Documentation: Keep system help articles and troubleshooting guides up to date.
Qualifications:
  • 3+ years of experience in IT support or technical troubleshooting roles.
  • Experience working with a ticketing system, such as ServiceNow, JIRA, Zendesk, Remedy, etc.
  • Proven experience in phone technical support, with enterprise-level support being a plus.
  • Strong troubleshooting abilities for both software and hardware issues.
  • Clear and effective communication skills, especially when helping non-technical users.
  • Ability to walk non-technical users through complex fixes in a clear, understandable way.
  • Excellent problem-solving and customer service skills to provide a good experience for end-users.

About Brooksource: Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, etc.



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