Senior Desktop Support Specialist

3 days ago


White River Junction, Vermont, United States Medix™ Full time

Job Summary:

We are seeking a highly skilled Desktop Support Specialist to join our team at Medix™. As a key member of our technical support team, you will be responsible for providing top-notch support to our end-users, resolving technical issues swiftly, and ensuring seamless IT operations.

Key Responsibilities:

  • Technical Support: Provide expert-level technical support to end-users, troubleshooting and resolving desktop-related issues, and ensuring prompt resolution of technical problems.
  • Desktop Maintenance: Perform routine desktop maintenance tasks, including software updates, hardware upgrades, and troubleshooting.
  • Database Management: Assist in database maintenance, ensuring data integrity and security.
  • Networking: Troubleshoot and resolve connectivity issues, ensuring stable and secure network operations.
  • Collaboration: Work closely with cross-functional teams, including IT, engineering, and operations, to ensure seamless IT operations.

Requirements:

  • Experience: 3-5+ years of desktop support experience, with a strong background in technical support and troubleshooting.
  • Skills: Proficiency in Windows 10 and Windows 11, SQL,.Net, Microsoft Access, Meraki switches, and IS.
  • Education: Bachelor's degree in Computer Science, Information Technology, or related field.

Nice to Have:

  • IT Migration: Experience with IT migration, including planning, execution, and post-migration support.
  • Networking Engineering: Knowledge of networking engineering principles and practices.
  • Healthcare Background: Experience working in a healthcare environment, with a strong understanding of HIPAA regulations and compliance.


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