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Guest Service Representative

2 months ago

Charlotte, North Carolina, United States Auro Hotels Full time

Job Summary

Auro Hotels is seeking a dedicated and professional Guest Service Agent to join our team. As a key member of our Front Office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities

  • Greet guests in a friendly and professional manner, maintaining a positive and welcoming atmosphere.
  • Register guests, process payments, and handle cash and credit transactions with accuracy and efficiency.
  • Provide prompt and courteous service to guests throughout their stay, responding to their needs and resolving any issues that may arise.
  • Close guest accounts, balance cash banks, and maintain accurate records.
  • Operate front office systems, including the property management system, to ensure seamless guest service and efficient operations.
  • Collaborate with other departments to ensure seamless guest service and resolve any issues that may arise.
  • Stay up-to-date on hotel policies, procedures, and services to provide accurate information to guests.

Requirements

  • High school diploma or equivalent required; Marriott experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Basic math skills and ability to handle cash and credit transactions.
  • Ability to lift up to 25 pounds and stand for long periods of time.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.