Night Service Representative

3 weeks ago


Charlotte, North Carolina, United States Extended Stay Full time

Job Summary: We are seeking a Night Service Representative to join our team at Extended Stay. As a Night Service Representative, you will be responsible for attending to guests upon call notification, maintaining control of hotel keys, and performing bookkeeping activities such as logging events and running reports.

Key Responsibilities:

  • Attend to guests upon call notification from outside service agents for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations.
  • Maintain control of all hotel keys, including safeguarding from mishandling or theft.
  • Log keys in and out, when necessary.
  • Organize, confirm, process, and conduct limited guest check-ins/check-outs.
  • Perform bookkeeping activities such as logging events, running reports, and posting payments to guest folios, when necessary.

About Extended Stay: We are a leading provider of extended stay accommodations, offering a unique blend of comfort, convenience, and affordability. Our team is dedicated to providing exceptional service to our guests, and we are seeking a Night Service Representative who shares our commitment to excellence.



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