Seasonal Guest Services Associate

3 weeks ago


Charlotte, North Carolina, United States Billy Graham Evangelistic Association Career Site Full time

Job Summary: We are seeking a Seasonal Guest Services Associate to support our Christmas at the Library program. This is a seasonal position that will allow for employment opportunities prior to the program beginning in July. The Guest Services Associate will provide excellent customer service by greeting guests, giving appropriate information, direction, and assistance, as needed.

Key Responsibilities:

  • Greet tour groups as they arrive at the BG Library and provide them with information concerning their visit both inside and outside Library grounds.
  • Provide necessary information to satisfy questions and unique needs of guests.
  • Develop a strong understanding of the ministry and specifications of the Library and information handouts.
  • Collect surveys and verify that all required information has been completed.
  • Maintain a neat and orderly work environment, ensuring that all information items are well stocked.
  • Maintain a neat and orderly welcome center, lobby area, ensuring all items are stationed in the correct places, such as wheelchairs and umbrellas.
  • Demonstrate an approachable and helpful attitude, ready to answer questions and provide guidance to BG Library guests.
  • Assist with carriage rides, parking lot, and crowd control areas when needed.
  • Responsible for opening, using, and closing computer systems as assigned.
  • Responsible for restocking supplies needed for effective ministry.
  • Cover all guest services areas as assigned by Manager on Duty.
  • Reports any issues to the Manager on Duty immediately.

Requirements:

  • High School diploma required.
  • Ability to verbally relate to others.
  • Self-motivated, requiring minimal supervision and able to take initiative.
  • Maintains a high level of organizational skills.
  • Ability to prepare written reports and other correspondence relating to the job.
  • Ability to effectively read, write, and speak English.
  • Ability to establish and maintain good working relationships with supervisors and management.

Working Conditions:

  • Able to work a flexible schedule, including evenings and weekends.
  • Will be walking back and forth from the library to the parking lot.
  • Will be required to be outside during inclement weather.
  • Teamwork in the office setting.
  • Frequent interruptions.
  • Need to handle multiple tasks simultaneously.

Statement of Faith: We believe the Bible to be the inspired, the only infallible, authoritative Word of God revealing the love of God to the world. We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit. We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory.

Expectations for Ministry Employment: As an employee of Billy Graham Evangelistic Association, I acknowledge that the Lord Jesus Christ is my personal Savior and that I am a personal representative of Him. I understand that BGEA is a Christian organization whose purpose is proclaiming the message of the Gospel of the Lord Jesus Christ throughout the world. I agree that the purpose of my employment with BGEA is to further its Christian purpose, that I am prepared to assist in accomplishing that purpose, and that my role with BGEA plays a vital part in carrying out its Christian purpose and mission.



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