Administrative Assistant

1 week ago


Cranston, Rhode Island, United States Thielsch Engineering Full time
Job Summary

We are seeking an experienced Administrative Assistant to join our team at RISE. The successful candidate will provide exceptional customer support and project coordination in our Cranston, RI headquarters.

Key Responsibilities
  • Answer and route phone calls, postal mail, and email
  • Organize and maintain digital filing systems, collateral materials, and office supplies
  • Coordinate and schedule on-site walkthroughs and client-facing meetings for other staff members
  • Process incoming requests, pre-screen customers to confirm program eligibility, create electronic customer files, enter and update jobs in the company database and online calendar
  • Work with our Program Administrators and their software to verify eligibility customer eligibility and register requests
  • Communicate verbally and/or in writing with energy engineers and customers regarding scheduling, invoicing or other issues as needed
  • Efficiently process customer and contractor requests and help resolve outstanding issues
  • Learn and assist in project data entry in EPLUS & Acumatica
  • Provide support in the creation of engineering and sales proposals
  • Create, maintain, and distribute reports for internal staff and external customers
  • QC program data entry and invoices on a daily, weekly, and monthly basis. Review for data entry errors, measure inconsistencies, and price discrepancies
  • Track and document all activities using company provided databases and systems
  • Coordinate billing and invoicing activity for program and project activities as appropriate
Requirements
  • At least two years' experience in a customer-facing role in a high-volume office environment
  • Proficiency with Windows-based computer applications, including Microsoft Word, Excel, Teams and Outlook
  • A commitment to and enthusiasm for energy efficiency
  • Strong writing, verbal and organizational skills
  • Attentive to detail and able to learn and understand technical terms
  • Able to prioritize and process multiple tasks and meet deadlines
  • Able to tactfully avoid conflict, build trust and work as part of team
  • A high school diploma or equivalent
  • Able to pass criminal background and drug screening tests
Preferred Qualifications
  • Call center or other high-volume customer support/service experience
  • Experience in the energy, construction, or HVAC industries
  • Knowledge of New England area, cities, and towns
  • Associate's degree
Work Environment

This position requires the employee to work inside

Compensation & Benefits

We offer a competitive salary and benefits package, including health care benefits through United HealthCare, Delta Dental and Vision Service Plan, paid time off and holidays, employer-matching 401(k) retirement plan, employer-paid Employee Stock Ownership Program (ESOP), employer-paid life and AD&D insurance; access to short and long-term disability insurance, and tuition reimbursement



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