Account Services Specialist

4 days ago


Birmingham, Alabama, United States Deploy Alloy Full time
About the Job

The Account Services Professional plays a vital role in facilitating great work at Intermark Group. This position requires establishing credibility and trust, being engaged and knowledgeable, and effectively coordinating Agency efforts on behalf of assigned clients.

Key Responsibilities:
  • Meet regularly with the production manager, creative team, traffic manager, media, public relations, interactive/digital, analytics/SEO, and accounting to coordinate Agency efforts on behalf of assigned clients.
  • Develop and deliver Creative Briefs (when possible, in association with Account Planner/Strategist).
  • Post accurate and detailed change orders and progress reports to agency personnel within 24 hours of notice or decision(s).
  • Effectively present, sell, and defend all agency work and proposals to clients; support other Account Service team members in these functions.
  • Provide counsel, support, insights, and/or research to clients in support of strategies, recommendations, or tactics.
  • Keep apprised of clients brand, products, services, and marketing developments.
  • Regularly check for and respond promptly to all client communications.
  • Check and approve creative concepts and production materials, copy, layouts, scripts, and artwork.
  • Coordinate client presentations, feedback, and approvals.
  • Coordinate project timing and budgets (when possible in association with producer and traffic/production manager).
  • Work diligently to keep clients and agency personnel on track with regard to timing and deliverable expectations.
  • Actively seek additional projects and new business for client contacts.
  • Keep apprised of progress of clients projects through traffic/production managers or other relevant team members.
  • Handle paperwork and maintain files on all client activities and their competition; maintain clients correspondence files, approvals, copy, forms, documents, and tracking of account service work, etc.
  • Maintain electronic files on all assigned accounts on the Shared Drive (M:) and Mac Server (when applicable).
  • Details pertinent approvals and client feedback needed for accurate proofreading and meeting client standards.
  • Takes minutes/notes at meetings; coordinates and/or purchases food and beverages for agency meetings.
  • Draft and circulate the Conference Report within two business days of meetings.
  • Routinely attends industry functions, client functions, product launches, agency gatherings, or others as needed.
  • Responsible for the assembly of materials for proposals, presentations, and client meetings.
  • Conducts effective, engaging meetings where there is a clear goal for each meeting and a prepared agenda.
  • Participates in new business pitches and RFPs as necessary.
Administrative Responsibilities:
  • Opens jobs in Advantage.
  • Responsible for helping to coordinate the scheduling of work within the Agency.
  • Issues Purchase Orders for products and services not covered by the Producer or Production Manager.
  • Coordinates billing, invoices, and monthly Agency projections.
  • Prepares estimates for client work.


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