Customer Experience Representative

7 days ago


Dallas, Texas, United States Marriott Quorum Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Server at Marriott Quorum. As a Server, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.

Responsibilities
  • Guest Service: Approach all encounters with guests and employees in a friendly and service-oriented manner.
  • Attendance and Punctuality: Maintain regular attendance in compliance with Marriott Quorum standards, adhering to scheduling requirements.
  • Appearance and Grooming: Maintain high standards of personal appearance and grooming, adhering to Marriott Quorum's brand standards.
  • Hotel Operations: Comply with Marriott Quorum's standards and regulations to ensure safe and efficient hotel operations.
  • Certifications and Training: Comply with certification requirements, including Alcohol Awareness and Food Safety, as applicable to the position.
  • Teamwork and Communication: Maintain a friendly and warm demeanor, performing preparatory tasks and side work duties to ensure guests are served promptly and efficiently.
  • Knowledge and Skills: Familiarize yourself with the menu and Banquet Event Order, ensuring a seamless dining experience for our guests.
Requirements
  • Education and Experience: High School diploma or equivalent, and/or experience in a hotel or related field.
  • Certifications: Alcohol Awareness Certification, and/or other certifications as required by the position.
  • Skills and Abilities: Excellent communication and interpersonal skills, ability to work well in a fast-paced environment, and a strong commitment to providing exceptional guest service.
Benefits
  • Competitive Compensation: Competitive hourly rate and opportunities for advancement.
  • Benefits Package: Medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.
  • 401(k) Retirement Plan: Eligibility for a 401(k) retirement plan after an initial waiting period.


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