Restaurant Operations Manager

21 hours ago

Long Beach, California, United States Roscoe's - Long Beach Full time
Job Summary

The ideal candidate will oversee front of the house restaurant management, including delegating tasks, leading and coaching, and providing excellent customer service to maintain efficient restaurant operations.


The ideal candidate will possess strong leadership, organizational, and communication skills to direct employees and maintain health code standards, company policy, and ensure guests a memorable dining experience.

Key Responsibilities
  • Successfully lead the restaurant when the General Manager or Restaurant Manager is not present by delegating duties, assigning tasks, and following up with team members
  • Proficiency in each area of the FOH to assist when necessary
  • Train new employees
  • Assist the General Manager with labor management by scheduling employee break times
  • Maintain cleanliness and organization to ensure the restaurant is up to date with health and safety regulations and company policies
  • Proper sanitation practices, checking food quality and temperature, handling all equipment safely and properly
  • Ensure strict adherence to Roscoe's standard of food quality, consistency, and timeliness
  • Ability to coordinate a wide range of duties and activities while providing excellent communication and successfully meeting all job responsibilities
  • Act as quality control performing a variety of duties such as supporting staff when busy by stocking supplies, serving, reset tables, assist cashier and to-go station, buss tables, and handle disgruntled customers
  • Control seating at peak times
  • Execute perfect opening and closing duties making sure to lock all doors and gates
  • Troubleshoot small equipment problems and be fully aware of protocols for equipment failure including who to call for repairs, how to solve small problems, and typical equipment substitutions or workarounds
  • Properly and accurately complete opening and closing checklists, log incidents, manage guest complaints, and report severe issues to management and corporate office immediately
  • Motivate employees to work as a team, resolve small conflicts and communicate any employee relations issues or guest complaints, and help create a positive work environment
Requirements
  • 1 year of progressive full-service restaurant management experience or equivalent
  • Familiar with Focus POS (preferred), Aloha, Micros, Focus, or similar
  • Availability for at least one graveyard shift and evening shifts, overtime as needed
  • Food Handlers' Card (required) or ability to pass test prior to first shift
Additional Information
  • US work authorization (Required)
  • Associate (Preferred)
  • Restaurant management: 2 years (Preferred)
  • Driver's License (Preferred)
  • Food Handler Certification (Preferred)

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