Brand Support Specialist

4 days ago

Hebron, Kentucky, United States BlueStar US Full time
Job Description

Company Overview:

BlueStar US is a leading global solutions-based distributor of Point-of-Sale, Bar-coding, data collection, radio frequency identification (RFID), and Wireless mobility products. We work exclusively with Value Added Reseller Partners, providing them with complete solutions at competitive prices. Our company brings unequaled expertise to the market, offers award-winning technical support, and is an authorized service center for a growing number of manufacturers.

Job Summary:

The Brand Support Specialist is responsible for providing front line support to internal customers, troubleshooting issues, and ensuring that all inquiries are resolved promptly and efficiently. This role requires excellent communication skills, problem-solving abilities, analytical skills, teamwork, and a customer-centric approach. They serve as the main point of contact and expert for price programs, products, and workflows for the brand. They report directly into the Business Development and Marketing Manager for the brand.

Key Responsibilities:

  • Must be able to work in an inbox with teammates and respond to a steady flow of inquiries, responding to questions via various communication channels in a timely and professional manner.
  • Communicate product launches and updates to Sales and coordinate trainings.
  • Maintain all product assets and attributes in systems.
  • Manage all product collateral (data sheets, accessory guides, etc.), images, and information on web properties.
  • Responsible for part number setup and maintenance in the system with correct pricing and product classification.
  • Manages the pricing program for tiered level pricing, and all restricted sub-programs. This includes the setup and maintenance of authorized partners in the program.
  • Manages the daily communication to Sales Reps for deal registrations, price exceptions, and demo approvals.
  • Manages the system setup for promotional instant rebates and analyzes impact to back orders.
  • Manages the deal-pricing calculator with monthly updates and the daily workflow between Marketing, Sales Reps and Accounting for loading special pricing in the system. Update it with price stacking promotions.
  • Analyze and manage monthly price changes and special price agreements associated with the changes.
  • Works with vendor, Accounting and Sales to troubleshoot and resolve price errors.
  • Other responsibilities as assigned by manager.

Qualifications:

  • Ability to maintain focus and conduct data analysis
  • Can analyze using simple math equations and ratios (addition, subtraction, multiplication, division, gross margin, percent change)
  • Strong Excel knowledge, including how to build tables in worksheets and analyze/manipulate large sets of data. Must have demonstrated knowledge using advanced Excel formulas such as: vlookups, hlookups, concatenate, and if/then statements.
  • Must be able to troubleshoot and solve price errors
  • Ability to work cross-functionally (mainly Sales, Accounting, and Purchasing)
  • Experience working in a team environment
  • Bachelor degree in Business, Marketing, or Finance
  • Minimum 3 years of experience working with pricing

Preferred Qualifications:

  • Experience with data analysis using MS-Excel VBA programming language
  • Knowledge of POS, AIDC, Networking, or edge technologies.

Core Values:

  • Customer-Centric
  • Integrity
  • Teamwork
  • Knowledge
  • Desire to Win

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